Refund Policy
Last updated: June 10, 2026
1. Job Posting Fees
Posting a job on HeemeyerClean is free for customers. There are no fees to post, receive quotes, or communicate with providers prior to hiring.
2. Provider Platform Fees
Platform fees charged to service providers are non-refundable once a job has been marked as completed and payment has been processed. If a job is cancelled before completion, providers may request a fee review within 7 days of cancellation.
3. Satisfaction Guarantee
If you are unsatisfied with a completed service, you must report the issue within 48 hours of job completion via the platform messaging system. We will mediate between customer and provider to reach a fair resolution, which may include a partial refund or service redo.
4. Cancelled Jobs
Customers may cancel a job at no charge before a provider is hired. After a provider is hired, cancellations made less than 24 hours before the scheduled service may incur a cancellation fee of up to 25% of the agreed quote amount.
5. How to Request a Refund
To request a refund or dispute a charge, contact us at dbheemeyer@gmail.com with your job ID, the nature of your complaint, and any supporting evidence. We aim to resolve all disputes within 5 business days.